Payment Method & Invoices
Billing is managed through the secure Stripe portal — your payment details are stored exclusively with Stripe, never on our servers.
Updating your payment method
- Navigate to Account → Billing, Payment method section.
- Click Update payment method — you will be redirected to the Stripe customer portal.
- Add a new credit card or SEPA direct debit, or replace the existing method.
- Return to the app — the change takes effect immediately.
Supported payment methods: credit card (Visa, Mastercard, American Express), SEPA direct debit.
Downloading invoices
Under Account → Billing you will find the Invoices section. View Invoices & Receipts takes you to the Stripe customer portal, where every invoice is available as a PDF download. Invoices are also sent automatically by email to your account address.
Invoices include: invoice date, billing period, plan booked, amount, VAT, and a unique invoice number for your accounting records.
Failed payment
If a charge fails, Stripe retries the payment over the following days. You will receive an email notification.
You have 14 days from the first failed charge — during that time your plan stays active with all its features. If the payment is still not collected, your account is reset to the Community plan. Meters above the Community limit are not disconnected right away: you have a further 14 days for those.
Update your payment method under Account → Billing to settle any outstanding invoices and keep your plan.
