Changing Your Plan

You can change your plan at any time under Account → Billing.

Upgrade

An upgrade takes effect immediately. The difference for the remaining billing period is calculated on a pro-rata basis and either credited to your next invoice or charged directly.

Once upgraded, you immediately gain access to the additional meters, connections, and features of the new plan.

Downgrade

You cannot move to a lower-tier plan from inside the app. If you select a lower plan, the app asks you to contact us instead — we handle the change for you.

After the change, the limits of the new plan apply. If you have more meters connected than the new plan allows, the meters you connected first stay active up to the new limit; the rest are disconnected after a 7-day transition period.

Billing interval

Light, Plus, and Pro are available on both monthly and annual billing. The BYO and Enterprise plans are billed annually only.

You can switch between monthly and annual billing. When switching from monthly to annual, the annual cycle starts immediately.

Cancellation

Cancel your subscription under Account → Billing → Cancel Subscription. The subscription remains active until the end of the paid period.

After cancellation

Once the subscription expires, your account is reset to the Community plan:

• 1 meter remains active.
• Integrations (webhook, MQTT, etc.) are disabled.
• Data retention is limited to 3 months — data outside this window is deleted at the next monthly cleanup run.
• For meters beyond the Community plan's limit, we revoke consent with the grid operator. To use one of those meters again, you have to go through the consent process from the start.